Frequently Asked Questions
- How do we manage to provide such a low rental service?
- What will I need to Transfer to FRT?
- Why do we need your BT bill?
- Why Direct Debit only?
- What Calling Features will I receive with FRT?
- Is there any reduction in quality?
- Will I still receive a Bill from BT?
- How will the transfer affect my Broadband (ADSL) service?
How do we manage to provide such a low rental service?
As part of OFTEL's directions to open up competition in the UK telephony
market, FRT is able to offer line rental to UK customers. FRT has previously
been a provider of low cost call rates, to the business and residential
market. It is now able to provide low cost line rentals, in a similar way.
Top
What will I need to Transfer to FRT?
Transferring your line to FRT is straightforward - we do all the hard work for you. You will need to provide us with the following information so we can arrange the transfer of your line:
- Your last BT phone bill;
- Your bank account details (so that you can set up a direct debit).
Why do we need your BT bill?
We need to work with BT to arrange the transfer of your line rental. We contact BT to advise them that you have requested to transfer your account to FRT. We therefore need to have your account details so that they can arrange the switchover.
All future invoices, for your line rental, calls and call features, will
come from FRT (i.e. one bill). We can provide you with the same Calling
Features (i.e. Call Waiting, Call Divert) as you currently receive from BT.
Top
Why Direct Debit only?
FRT is a low cost provider. We keep our overheads to a minimum so that we
can keep our rates as low as possible for you. Direct Debit keeps our
collection costs to a minimum. However, should you have a billing query, our
Accounts Helpline is there to help you with a personalised service. No
longer will you have to wait half an hour to then be put through to another
department!
Top
What Calling Features will I receive with FRT?
Select services are the various additional features you get from BT on your current line. These are services such as Call Minder, Call Diversion, Call Waiting, Ring Back etc. which we also offer but at a discount. You can chose these services using the online signup form. In addition, you will have access to our online billing solution which includes spend analysis tools and controls to help you manage your bills.
Is there any reduction in quality?
We work in co-operation with BT using the highest quality digital networks
and there is therefore NO reduction in call or line quality with either
voice OR data - The only change is the billing solution and lower line
rental and call charges. Simply call us on our free phone and we will
quickly arrange for BT to repair the fault. BT will continue to service your
line as before and we will follow up and ensure any problems are resolved in
a timely manner.
Top
Will I still receive a Bill from BT?
No, once you have switched, you will only receive one monthly bill, including call charges and line rental, from FRT.
How will the transfer affect my Broadband (ADSL) service?
All FRT telephone lines are still maintained by BT and use the same BT network for calls and services. Therefore ANY Internet Service Provider supplying broadband (ADSL) over the BT network can supply the same service on an FRT line.
Transferring a BT line with an active ADSL connection is also seamless with no disruption of any service. FRT will be billing you only for your line rental and calls, where your ISP will be billing you for your internet connection separately.
The only service that is NOT compatible with IT is the BT Broadband (Retail)
package, only because it is offered as part of your line rental with BT. You
will need to cease this service with BT before transferring your line to IT.
For BT Openworld and BT Yahoo services the transfer remain seamless.
Top