Features
Certain Calling Features are automatically provided to single line customers (not those served by UDX5 exchanges) at no additional rental but on a pay per use basis. These features are reminder Call, Ring Back and Three Way Calling. The rental options shown for pay per use services are available on request. All prices are exclusive of VAT.
| Line Rentals | Rental per quarter |
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| Residential Lines (Analogue lines only) | £27.00 |
1 |
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| Business Lines (Analogue lines only) | £27.00 | 1 | ||
|
1 |
Line rental is charged quarterly in advance. | |||
| Rental | Charge | |||
| Select Services | per month | per use | ||
| 1471 Extra | £1.17 | |||
| Anonymous Call Reject | £3.00 | |||
| Bar Use of Call Return | £0.00 | |||
| Call Barring | £1.17 | |||
| Call Diversion | £1.17 | |||
| Call Waiting | £1.17 | |||
| Caller Display | £1.17 | |||
| Choose to Refuse | £2.33 | |||
| Number Withheld | £0.00 | |||
| Prompted Ring Back Removal | £0.00 | |||
| Reminder Call | £1.17 | £0.20 | 2 | |
| Ring Back | £1.17 | £0.10 | 2 | |
| Three-Way Calling | £1.17 | £0.40 | 2 | |
| Withhold Number All Calls | £0.00 | |||
| Call Sign |
£1.17 |
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|
2 |
Available on a subscription (for unlimited usage) or on a pay per use basis. |
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Rental |
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| Voicemail (1571) |
per month |
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| 1571 | £0.00 | |||
| Call Minder | £2.00 | |||
| Call Minder Plus (3+6) | £2.17 |
3 |
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| Call Minder Premier (5) | £3.50 |
4 |
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| Call Minder Premier (5+2) | £3.83 | 4 | ||
| Call Minder Premier (5+4) | £4.16 | 4 | ||
| 3 | A voice messaging service consisting of nine mailboxes. | |||
| 4 | A voice & fax messaging service consisting of five mailboxes and the option to rent additional ones up to a total of nine | |||
|
Charge |
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| Connection Charges |
installation |
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| Residential New Lines | £105.00 |
5 |
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| Business New Lines (Single & Digital ISDN) | £105.00 | 5 | ||
| Meter Pulse Facility | £42.50 | |||
|
5 |
Where new internal or external wiring is provided. Additional Charges may apply if extensive new construction is required. (POA) Price On Application |
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|
Charge |
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| Alterations |
one off |
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| Telephone Number Change | £35.00 | 6 | ||
| Engineer's Visit Charge | £50.00 | |||
|
6 |
The charge for change of number is additional to any transfer charge. As a general principle when an existing telephone number is to be transferred at an alternative address, a Change of Number charge is made. | |||
| Rental | ||||
| Care Level |
per month |
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| Standard Care | £0.00 | 7 | ||
| Total Care | £1.91 | 8 | ||
| Prompt Care | £4.19 | 9 | ||
|
7 |
Where FRT provides any telecommunication service, Standard Fault Repair service (Standard Care) is included in the rental, although in certain circumstances additional charges are payable. Standard Care operates during working hours (0900 - 1700 hours Monday to Friday, excluding Public and Bank Holidays). FRT aims to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Where a fault is reported online but outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. Work will only be carried out during working hours. |
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| 8 | Operates during the period 0900 - 1700 hours Monday to Saturday, excluding Public and Bank Holidays. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. FRT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period FRT will advise the Nominated Contact of the progress being made to clear the fault. | |||
| 9 | Operates 24 hours per day, 7 days per week including Bank and Public Holidays. FRT will respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period FRT will advise the Nominated Contact of the progress being made to clear the fault. | |||
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